Your Pass to Australia’s Best Dining Experiences
The Fink portfolio spans award-winning venues united by a common vision of excellence in hospitality, service, and food, with restaurants in Sydney, Brisbane, and Byron Bay. The Fink card is your pass to gift Australia’s best dining experience, including Beach Byron Bay, Bennelong, Firedoor, Gildas, OTTO Brisbane, OTTO Sydney, and Quay.
How to Use
Select from the list below to learn how to use your gift card
Is your card Physical or Digital?
Simply present your gift card at the participating location.
Swipe at the eftpos terminal and select ‘SAVINGS’.
Enter the four-digit pin on the back of card and you’re done.
In the TCN App tap “Add to Wallet”.
Tap and pay easily and securely with your mobile phone.
Check your balance and card expiry anytime in the TCN app.
Is your card Physical or Digital?
Simply present your gift card at the participating location.
Swipe at the eftpos terminal and select ‘SAVINGS’.
Enter the four-digit pin on the back of card and you’re done.
In the TCN App tap “Add to Wallet”.
Tap and pay easily and securely with your mobile phone.
Check your balance and card expiry anytime in the TCN app.
Is your card Physical or Digital?
Simply present your gift card at the participating location.
Swipe at the eftpos terminal and select ‘SAVINGS’.
Enter the four-digit pin on the back of card and you’re done.
In the TCN App tap “Add to Wallet”.
Tap and pay easily and securely with your mobile phone.
Check your balance and card expiry anytime in the TCN app.
Is your card Physical or Digital?
Simply present your gift card at the participating location.
Swipe at the eftpos terminal and select ‘SAVINGS’.
Enter the four-digit pin on the back of card and you’re done.
In the TCN App tap “Add to Wallet”.
Tap and pay easily and securely with your mobile phone.
Check your balance and card expiry anytime in the TCN app.
Is your card Physical or Digital?
Simply present your gift card at the participating location.
Swipe at the eftpos terminal and select ‘SAVINGS’.
Enter the four-digit pin on the back of card and you’re done.
In the TCN App tap “Add to Wallet”.
Tap and pay easily and securely with your mobile phone.
Check your balance and card expiry anytime in the TCN app.
Is your card Physical or Digital?
Simply present your gift card at the participating location.
Swipe at the eftpos terminal and select ‘SAVINGS’.
Enter the four-digit pin on the back of card and you’re done.
In the TCN App tap “Add to Wallet”.
Tap and pay easily and securely with your mobile phone.
Check your balance and card expiry anytime in the TCN app.
Is your card Physical or Digital?
Simply present your gift card at the participating location.
Swipe at the eftpos terminal and select ‘SAVINGS’.
Enter the four-digit pin on the back of card and you’re done.
In the TCN App tap “Add to Wallet”.
Tap and pay easily and securely with your mobile phone.
Check your balance and card expiry anytime in the TCN app.
Activate Your Card
Please activate your physical card before use. Please allow up to 24hrs for funds to be loaded. If you lose or misplace your card and there are still available funds on the card at the time, you can notify us, we’ll cancel your card and send you a replacement card for that amount.
Corporate
Reward your team with a gift they’ll love.
Wanting to reward and recognise staff or clients? Give them a gift you know they will love!
Gift Cards are perfect for corporate gifts, rewards, loyalty and acquisition programs.
- Reward your staff
- Incentivise teams
- A gift that can be used at any of Fink’s restaurants
- Branding and customisation available
- Discounts for bulk buying
Check Balance
Here is your card balance and expiry date.
Balance
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Expiry Date
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FAQs
USING THE CARD
Where can I use my Gift Card?
You can use your card at any of the venues included in the Fink Restaurant Group: Quay, Bennelong, OTTO Sydney, OTTO Brisbane, Beach Byron Bay, Firedoor or Gildas.
Does my gift card need to be activated?
Yes, it will need to be activated before use. Simply head to www.activateyourtcncard.com. Fill in the required details and it will be ready for use within 24 hours.
How do I use my physical card?
Simply present your card and use it against your purchase when you receive the bill.
Swipe the card through the eftpos terminal. Select “SAVINGS,” enter the four-digit PIN on the back of your card, and you’re done!
You can check your balance and card expiry date any time by clicking on the Check Balance section on our website.
If the transaction amount exceeds the card’s balance, you will need to pay for the remaining amount on a different card or with cash. If you have spent less than the value of your gift card, the amount will remain on the card for next time you choose to use it.
How do I use my digital card?
Add your card to your mobile wallet and tap & pay using Apple Pay or Android Pay.
You can check your balance and expiry anytime in the TCN app.
What can I use my gift card for?
You can use your gift card for food and beverages at any restaurant in the Fink Restaurant Group: Quay, Bennelong, OTTO Sydney, OTTO Brisbane, Beach Byron Bay, Firedoor or Gildas.
Do I need to spend it all in one transaction?
No, you can choose how and where you want to spend your card balance. Any remaining balance after your transaction will stay on your card as long as it’s valid for. This way you can enjoy your gift card more than once!
How long do I have to use my card?
Your card is valid for three years (36 months) from the date of purchase. If the date is not written on the back of the card, please check your card balance and expiry date on our website.
Are there any other fees?
We do not charge any fees for using the card.
If there are funds still left on my gift card, can I have this in cash?
Unfortunately, gift cards are not redeemable for cash.
Do I receive change on a gift card transaction?
No. But the card can be used until the balance reaches a nil value.
Can I add more money to the value of my card?
This gift card cannot be reloaded. The amount will remain on the card for next time you choose to use it.
Are there any restrictions on when I can use my card?
There are no restrictions on when you can use your gift card. They are accepted anytime, 7 days a week whilst dining in at participating restaurants.
Can I check the balance of my gift card?
Once you have activated your gift card, you can check its balance online by visiting the Check Balance section on our website and following the prompts. Alternatively, you can contact customer service on 1300 375 346 and we can assist in checking the balance for you.
What happens if I have not used all the funds when my Gift Card expires?
Once the gift card has expired, the remaining value will no longer be available. We encourage you to use your gift card before it expires. Please note that gift cards have an expiry date of 3 years from date of purchase.
To check your balance and gift card expiry, head to the Check Balance section on our website.
BUYING THE CARD
Where can I buy one of the Fink Group Gift Card’s?
Physical and digital Fink Group Gift Cards are available to be purchased online.
How much does it cost?
Gift cards can be purchased in $50, $100, $150, $200, $250, $300, $400, $500, $600, $700, $750, $800, $900 and $1000 denominations.
Do you have any gift ideas for giving a Fink Group Gift Card?
Any of the Fink Group Gift Cards are the perfect gift for friends, family members or colleagues who love to dine out and experience the best that Australia has to offer. Christmas, birthdays, Mother’s Day, Father’s Day, anniversaries, corporate gifting, or a simple ‘thank you’ – you name it, the Fink Group Gift Card’s suits every occasion.
I placed an order and it was declined. What do I do now?
We take security very seriously, and a major part of that is ensuring that orders are placed by the legitimate cardholder.
If your order is declined during the checkout process, it means we were unable to verify your purchase, and it was declined out of caution.
We recommend placing your order again completing all required details – such as phone number, email and billing address – that match the cardholder’s information. We will then re-assess your order.
What happens if I changed my mind or have made a duplicate order?
Please ensure to double check your order prior to submitting it. Exchanges or refunds will not be issued for change of mind or duplication of an order. For more information, please refer to the full terms and conditions on our website.
Once my purchase has been processed, how long will it take to receive my physical card?
Our standard dispatch timings are as follows:
- Standard Post – your Fink Gift Card will be dispatched within 2-3 business days. Please allow up to an additional 8-10 days for AusPost delivery.
- Express Post – your Fink Gift Card will be dispatched within 1-2 business days. Please allow up to an additional 6-8 days for AusPost delivery.
ISSUES WITH CARD
What if my gift card is not accepted for payment?
Sorry to hear that. Check out the following reasons your card may not be working:
- The balance you have nominated is not available. You can check your card balance on the Check Card Balance section on our website.
- Your gift card has expired. Gift cards have a 36-month expiry, which can be calculated 36 months from the date of issue, and/when you check your balance.
- The venue you have tried to use your gift card is outside the list of participating venues.
Should your card not work but it has funds, isn’t expired and you’re not trying to use it at venues outside the list then please call us at 1300 375 346.
What can I do if I experience issues with a gift card purchased second-hand or from an uncertified third-party seller?
Our gift cards are available for purchase from specific retail outlets. We cannot guarantee the validity of any gift card you purchase from any other outlet – including any auction website or discount website who is not listed as one of our retail outlets. Any gift card not purchased from a certified seller may be fake or counterfeit or associated with fraudulent activity. We will not be liable to you or any other person for any loss arising from any purchase of our gift cards from an outlet who is not listed as a participating seller.
The FAQs didn’t answer my question. What’s my next step?
Sorry the FAQs didn't answer your question. We would love to hear from you and help you to find the answer! Please click on the Contact Us section of our website and let us know how we can assist you further.
What if my physical card is lost, stolen or damaged?
You should treat an activated card as if it were cash. If the card is lost or stolen, please phone 1300 375 346 immediately, so the card can be disabled if purchased online.
We will not reimburse you for any transactions conducted by an unauthorised person prior to you informing us of the card’s loss. You will be protected from any subsequent loss if you satisfy certain conditions including supplying your receipt as proof of purchase.