The Fink restaurant portfolio spans award-winning restaurants in Sydney, Brisbane, and Byron Bay. Gift a memorable dining experience at Quay with panoramic views of Sydney Harbour, or delight in Australia’s best produce at Bennelong - “the Holy Grail of Australian restaurants” - in the Sydney Opera House. The Fink green card is your pass!
2 Massinger St, Byron Bay, NSW 2481
Upper Level, Overseas Passenger Terminal, The Rocks, NSW 2000
Shop 1, River Quay, Sidon St, South Bank, QLD 4101
Area 8, 6 Cowper Wharf Roadway, Woolloomooloo, NSW 2011
23-33 Mary St, Surry Hills, NSW 2010
Sydney Opera House, Bennelong Point, Sydney, NSW 2000
How to Use
Follow these steps to use the Fink card at any one of our restaurants.
Simply present your gift card at the participating location.
Swipe at the eftpos terminal and select ‘SAVINGS’
Enter the four-digit pin on the back of card and you’re done
Activate Your Card
What does that mean for you? If you lose or misplace your card and there are still available funds on the card at the time you notify us, we’ll cancel your card and send you a replacement card for that amount.
Reward your team with a gift they’ll love.
Wanting to reward and recognise staff or clients? Give them a gift you know they will love!
Gift Cards are perfect for corporate gifts, rewards, loyalty and acquisition programs.
- Reward your staff
- Incentivise teams
- A gift that can be used at any of Fink’s restaurants
- Branding and customisation available
- Discounts for bulk buying
Here is your card balance and expiry date.
USING THE CARD
Where can I use my Fink Gift Card?
You can use your card at any of the venues included in the Fink Restaurant Group: Quay, Bennelong, OTTO Sydney, OTTO Brisbane, Beach Byron Bay, and Firedoor.
Does my gift card need to be activated?
Yes, it will need to be activated before use. Simply head to www.activateyourtcncard.com. Fill in the required details and it will be ready for use within 24 hours.
How do I use my card?
Simply present your card and use it against your purchase when you receive the bill.
Swipe the card through the eftpos terminal. Select “SAVINGS,” enter the four-digit PIN on the back of your card, and you’re done!
You can check your balance and card expiry date any time by clicking on the Check Balance section on our website.
If the transaction amount exceeds the card’s balance, you will need to pay for the remaining amount on a different card or with cash. If you have spent less than the value of your gift card, the amount will remain on the card for next time you choose to use it.
What can I use my gift card for?
You can use your gift card for food and beverages at any restaurant in the Fink Group: Quay, Bennelong, OTTO Sydney, OTTO Brisbane, Beach Byron Bay, and Firedoor.
Do I need to spend it all in one transaction?
No, you can choose how and where you want to spend your card balance. Any remaining balance after your transaction will stay on your card as long as it’s valid for. This way you can enjoy your gift card more than once!
How long do I have to use my card?
Your card is valid for three years (36 months) from the date of purchase. If the date is not written on the back of the card, please check your card balance and expiry date on our website.
Are there any other fees?
We do not charge any fees for using the card.
If there are funds still left on my gift card, can I have this in cash?
Unfortunately, gift cards are not redeemable for cash.
Do I receive change on a gift card transaction?
No. But the card can be used until the balance reaches a nil value.
Can I add more money to the value of my card?
This gift card cannot be reloaded. The amount will remain on the card for next time you choose to use it.
Are there any restrictions on when I can use my card?
There are no restrictions on when you can use your gift card. They are accepted anytime, 7 days a week whilst dining in at participating restaurants.
Can I check the balance of my gift card?
What happens if I have not used all the funds when my Fink Gift Card expires?
Once the gift card has expired, the remaining value will no longer be available. We encourage you to use your gift card before it expires. Please note that gift cards have an expiry date of 3 years from date of purchase.
To check your balance and gift card expiry, head to the Check Balance section on our website.
BUYING THE CARD
Where can I buy a Fink Gift Card?
Currently, only physical Fink Gift Cards are available, to be purchased online.
We will update you with any changes.
How much does it cost?
Gift cards can be purchased in $50, $100, $150, $200, $250, $300, $400 and $500 denominations.
Do you have any gift ideas for giving a Fink Gift Card?
Fink Gift Cards are the perfect gift for friends and family members and colleagues who love to dine out and experience the best that Australia has to offer. Christmas, birthdays, Mother’s Day, Father’s Day, anniversaries, corporate gifting, or a simple ‘thank you’ – you name it, the Fink Gift Card suits every occasion.
I placed an order and it was declined. What do I do now?
We take security very seriously, and a major part of that is ensuring that orders are placed by the legitimate cardholder.
If your order is declined during the checkout process, it means we were unable to verify your purchase, and it was declined out of caution.
We recommend placing your order again completing all required details – such as phone number, email and billing address – that match the cardholder’s information. We will then re-assess your order.
What happens if I changed my mind or have made a duplicate order?
Please ensure to double check your order prior to submitting it. Exchanges or refunds will not be issued for change of mind or duplication of an order. For more information, please refer to the full terms and conditions on our website.
ISSUES WITH CARD
What if my gift card is not accepted for payment?
Sorry to hear that. Check out the following reasons your card may not be working:
- The balance you have nominated is not available. You can check your card balance on the Check Card Balance section on our website.
- Your gift card has expired. Gift cards have a 36-month expiry, which can be calculated 36 months from the date of issue, and/when you check your balance.
- The venue you have tried to use your gift card is outside the list of participating venues.
Should your card not work but it has funds, isn’t expired and you’re not trying to use it at venues outside the list then please call us at 1300 375 346.
What can I do if I experience issues with a gift card purchased second-hand or from an uncertified third-party seller?
Our gift cards are available for purchase from specific retail outlets. We cannot guarantee the validity of any gift card you purchase from any other outlet – including any auction website or discount website who is not listed as one of our retail outlets. Any gift card not purchased from a certified seller may be fake or counterfeit or associated with fraudulent activity. We will not be liable to you or any other person for any loss arising from any purchase of our gift cards from an outlet who is not listed as a participating seller.
The FAQs didn’t answer my question. What’s my next step?
Sorry the FAQs didn't answer your question. We would love to hear from you and help you to find the answer! Please click on the Contact Us section of our website and let us know how we can assist you further.
What if my card is lost, stolen or damaged?
You should treat an activated card as if it were cash. If the card is lost or stolen, please phone 1300 375 346 immediately, so the card can be disabled if purchased online.
We will not reimburse you for any transactions conducted by an unauthorised person prior to you informing us of the card’s loss. You will be protected from any subsequent loss if you satisfy certain conditions including supplying your receipt as proof of purchase.